Groovv POS – Upload, Refund, and Cancel Offline Orders

Groovv is a cloud-based system that requires an active Internet connection to operate optimally. However, if your Internet connection is interrupted, Groovv allows you to continue completing Orders while your register is offline by storing the Orders locally. These Orders are referred to as Offline Orders. Once you have completed an Order offline, the Completed Tad will have a red background to indicate there is an Order in the Queue. When your Internet connection is re-established, a pop-up alert will notify you that connectivity haws been restores and ask whether you would like to go online. To ext Offline Mode, press Yes. To remain in Offline Mode press Not Now.

NOTE: To ensure proper operation of Groovv, you should return Online as quickly as possible . Remaining in Offline Mode is no recommended. 

Quick Summary 

  1. After your Internet connection is re-established, press on the Orders Button on the Home Screen.
  2. When prompted, press Yes to return Online.
  3. Navigate to the Completed Orders Tab. You will automatically be taken to the Queue Screen.
  4. Press the Send All Button to upload all Orders.
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  5. After reviewing the uploaded Orders, press Done to complete the process and dismiss the pop-up.
  6. Alternatively, upload Orders individually by selecting a specific Order from the center of the Queue Screen and pressing the Send Button at the bottom of the Receipt Viewer.
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  7. To Refund and Order, select the specific Order from the center of the Queue Screen and press the Refund Button at the bottom of the Receipt Viewer. Press Yes in the pop-up to confirm the refund.
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  8. To Cancel an Order, select the specific Order from the center of the Queue Screen and press the Cancel Button at the bottom of the Receipt Viewer. Press Yes in the pop-up to confirm the cancellation.
  9. To Fail an Order, select the specific Order from the center of the Queue Screen and press the Fail Button at the bottom of the Receipt Viewer. Press Yes in the pop-ip to confirm you wish to fail the Order.
  10. To confirm that your Orders were uploaded, verify that the Queue Pane is empty, and find the Orders in the Completed, Refunded, or Cancelled Screens of the Completed Orders Tab. Failed Orders can be found in the Merchant Portal.

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