Groovv POS – Issue a Full Refund from Your Register

QUICK SUMMARY

  1. Select the Orders Button from the Launch Screen, and then select the Completed Tab
  2. Find the Order you wish to refund
    1. Select the Completed Button in the left column and scroll through the Issue a Full Refund from Your Register List in the center of the screen, OR
    2. Select the Search Button in the left column and search for the Order by either entering the Date / Time for the time period during which the relevant Order occurred, or by entering the Order Number

FR

  1. Once located, tap the Order Panel in the center of the screen. The Order information will load in the Receipt Viewer on the right side of the screen.
  2. Press the Full Refund Button at the bottom of the Receipt Viewer
  3. A pop-up will appear with information about the Order you are refunding
  4. To proceed with the refund, press the Refund Button

FR1

  1. If you wish to cancel the Refund Process for any reason, press the Cancel Button

FR2

 

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