mPOS – Troubleshooting

Step 1. Close app by double clicking the home button.
Step 2. Go to “Settings” then go to Bluetooth
Step 3. Click on “I” icon next to castles device and select “Forget This Device
Step 4. Repair the device
Step 5. Open the app
Step 6. Click on the 3 lines on the top left hand side and select “Settings”
Step 7. Select Devices and under “BT Swipers” select “Castles”
Step 1. Open the mPOS App
Step 2. Click 3 lines on top left
Step 3. Click on Settings
Step 4. Click “Orders” or “Quick Sale”
Step 5. Ensure the following prompts are on (Chip Reader, Contactless, Prompt for Tip, Credit Card)
Step 6. Click on “Back” at the bottom of the screen
Step 7. Retry transaction
Step 1. Navigate to the 3 lines on the top left
Step 2. Click on “Products”
Step 3. Swipe down to “Refresh” Products
Step 4. Go back to “Itemized Order”
Step 5. Retry to add products to Itemized Order
Step 1. Click on the Phone “Home” Button
Step 2. Click on the “Settings” Button
Step 3. Click on “Wi-Fi” Verify that they are connected to an active Wireless Network
Step 4. Reopen mPOS App
Step 5. Retry transaction
Step 1. Swipe down on the “Hisory Transaction” Screen
Step 2. The Transaction will now show “Approved”
Step 1. Click on the 3 lines on the top left
Step 2. Click on “Settings” and select “Orders” or Quick Payment (Depends on the type of sale)
Step 3. Click on “Default Sales Type” and change from “Auth Only” to  “Sales”
Step 1. In the products tab, swipe down on the screen
Step 2. Products will synchronize
Step 1. In the Customers tab, swipe down on the screen
Step 2. Customers will synchronize
Step 1. Click on “Manually Key”
Step 2. On the Castles device it says “PAN” this simply means key in card number
Step 3. Follow prompts on the Castles Device

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