“Declined” is a valid response from the card holder’s issuing bank. You will need to request a different form of payment.
Press F4 until the desired language is selected (English/Spanish).
The card issuing bank is requesting that the card be authorized over the phone. Please call 800-944-1111 to obtain a voice authorization before running the sale.
It is possible that the paper is loaded upside down or that the paper in the terminal is not thermal paper.
Try power-cycling the terminal by unplugging the power cord and leaving it unplugged for 30 seconds. If the power cycle fails, contact a Groovv® Specialist at 855-379-9011.
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