Other Points & Observations
Ideally the kitchen printer should be set up at the location level, not the register level.
*The POS cannot be stopped from sending station enabled items to print upon checkout
If you choose not to send upon holding an order, you will need to come back when ready to send the Items to a Station Printer manually from the Open Screen.
Station Printers are those printers where certain Inventory Items are automatically sent during the Order/Checkout Process.
Held Orders can be manually sent to kitchen printers stations a few ways:
- From the ‘Open Orders: All Orders’ screen touch the order in question, then the red Send to Stations button near the top right corner of the screen.
- When holding an order, before pressing continue, touch the checkbox next to Send to Stations.
An Order placed with unsent Items will have the Unsent Items Flag, a red outline on its Held Order Tile, on the Open Orders Tab. This indicates that the order contains items that need to be sent to a station and that the Order has not yet been sent. The Order will also be saved on the Unsent Items Screen of the Open Orders Tab until the Items have been sent for printing.
2. Remove the Ethernet cable from the back of the printer
3. Plug the printer back in with the Ethernet cable still unplugged and wait about 20 seconds until the printer makes a noise
4. Using the tip of a pen, paperclip, etc., press and hold the red reset button located next to the Ethernet port on the back of the printer. Do not release the button.
- After a few seconds, the red and green lights next to the Ethernet port will begin to blink rapidly.
- The red light will blink by itself, followed by the green light blinking by itself
- Both the red light and green lights will flash simultaneously.
5. Release the red Reset button, wait 5-10 seconds, and then press and hold the Reset button one more time.
6. You will see the red light followed by the green light. After a few seconds, you will see both lights blink together. The printer has now been restored to factory settings.
7. In order to obtain an IP address from the SP 700, plug the Ethernet cable back into the printer.
8. Turn the printer off using the switch on the left side of the printer.
9. While the printer is off, hold the “Feed” button on the front side of the printer.
10. While holding the “Feed” Button, turn the printer back on.
11. Release the “Feed” button as soon as the printer makes a noise. It will proceed to print out two long receipts. At the bottom of the second receipt, you will see the IP address, which should be input into the “Receipt Printer” section of Register Settings on the POS.
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