Setting Up the Kitchen Printer

(Star SP700)

Kitchen Devices are used to speed up the restaurant experience not only for a customer, but also for a server. By having tickets be automatically sent to the kitchen, the server is able to go from table to table without running into the kitchen to drop off orders.

What’s In the Box

  • Printer
  • Cables: 1 Ethernet Cable, 1 Power Cable
  • Ribbon Cartridge
  • Instruction Booklet
  • CD-ROM

Setup

The below instructions outline the steps for the Star compatible Groovv POS kitchen printers.

  • Choose a firm, level surface where the printer will not be exposed to vibration or direct sunlight.
  • Remove the printer, cables, ribbon cartridge, and accessories from the box and packaging.

KP 1

  • Ignore the CD ROM. (You don’t need it.)
  • Look underneath the printer. Toward the back you’ll find 3 ports for the cables.
    • Plug in the white Ethernet cable into the middle port, the one labeled 100/10BASE, and then to a computer’s Ethernet port.
    • Plug the black power cable into the largest port. Then plug it into a surge-protected power strip.
  • On the right side of the printer’s lid, slide the plastic button backward to open the paper compartment.
  • Push the lid to open it.
  • To open the front printer cover  for the ribbon cartridge, pull it in the opposite direction.
  • On the top right of the ribbon cartridge, turn the ribbon feed knob clockwise, in the direction of the arrow. This will remove slack from the ribbon.
  • Insert the ribbon cartridge as shown in the image below. Make sure that the red and black ribbon is set in front of the cylindrical print head. Press down to secure it.
  • Note: Be careful not to touch the print head as oil from your fingertips could damage it.

KP 2

  • Close the front cover.
  • Insert the roll of printer paper so the paper unrolls from the bottom. Pull some of the paper out and over the feed slot’s metal teeth, then close the lid.

KP 3

  • Push down both sides of the printer cover to close.
  • Now it’s time to turn the printer on First, press and hold the gray Feed button and at the same time press the On switch on the left side of the printer.
  • Hold Feed down for just about 1-2 seconds after turning it on, then release the Feed button.
  • The Power light will glow green when the printer is on and ready.
  • Also, if the action is successful, a receipt titled “Network Card” will print. Important: Find the IP address at the bottom of this receipt and save it for your records and the steps to follow.
  • In Groovv POS back office Portal, tap Settings.
  • Select Products, then Product Details.
  • For the Station menu, choose Kitchen expeditor.
  • Tap Save.
  • Select Add Station.
  • To name the station. type a name.
  • Choose where the station will be, either Kitchen or Expedite.
  • Next, to assign the printer to a register, go to Settings and select Register.
  • In the Receipt Printer section, for Kitchen Expeditor, select Star Micronics SP700
  • From the Groovv POS Home screen, tap Register Settings.
  • Find the Receipt Printers section. Select Kitchen expeditor.
  • Select the printer’s model number, SP700.
  • For the Connection field, select TCP/IP
  • For the Address field you’ll need to reference the IP Address on the receipt you printed.
  • Enter IP address.
  • Tap Save.
  • You’re now ready to print.
Other Points & Observations
Questions

Ideally the kitchen printer should be set up at the location level, not the register level.

FAQ’s

Upon checkout, all items on the order which have associated station(s),  will auto print out simultaneously to the screen below being displayed.

*The POS cannot be stopped from sending station enabled items to print upon checkout

KitchenPrinterOrderComplete

Whenever selecting Hold Order, users will be presented with the prompt to Send, or NOT to send its items to related stations. (*If there are items on the order with station(s) associated)

If you choose not to send upon holding an order, you will need to come back when ready to send the Items to a Station Printer manually from the Open Screen.
Station Printers are those printers where certain Inventory Items are automatically sent during the Order/Checkout Process.

Held Orders can be manually sent to kitchen printers stations a few ways:

  • From the ‘Open Orders: All Orders’ screen touch the order in question, then the red Send to Stations button near the top right corner of the screen.
  • When holding an order, before pressing continue, touch the checkbox next to Send to Stations.
Any Order that contains at least one Item that needs to be sent to a Station for printing, but has not yet been sent to a Station yet, will be flagged and outlined in Red.

KitchenP1

An Order placed with unsent Items will have the Unsent Items Flag, a red outline on its Held Order Tile, on the Open Orders Tab. This indicates that the order contains items that need to be sent to a station and that the Order has not yet been sent. The Order will also be saved on the Unsent Items Screen of the Open Orders Tab until the Items have been sent for printing.

KitchenP2

How To’s

1.    Unplug the SP700 from the wall.
2.    Remove the Ethernet cable from the back of the printer
3.    Plug the printer back in with the Ethernet cable still unplugged and wait about 20 seconds until the printer makes a noise
4.    Using the tip of a pen, paperclip, etc., press and hold the red reset button located next to the Ethernet port on the back of the printer. Do not release the button.

  • After a few seconds, the red and green lights next to the Ethernet port will begin to blink rapidly.
  • The red light will blink by itself, followed by the green light blinking by itself
  • Both the red light and green lights will flash simultaneously.

5.    Release the red Reset button, wait 5-10 seconds, and then press and hold the Reset button one more time.
6.    You will see the red light followed by the green light.  After a few seconds, you will see both lights blink together.  The printer has now been restored to factory settings.
7.    In order to obtain an IP address from the SP 700, plug the Ethernet cable back into the printer.
8.    Turn the printer off using the switch on the left side of the printer.
9.    While the printer is off, hold the “Feed” button on the front side of the printer.
10.    While holding the “Feed” Button, turn the printer back on.
11.    Release the “Feed” button as soon as the printer makes a noise.  It will proceed to print out two long receipts.  At the bottom of the second receipt, you will see the IP address, which should be input into the “Receipt Printer” section of Register Settings on the POS.

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