Error ID User Message Technical
1 Password/Username Incorrect. Please remember that usernames and passwords are case-sensitive. Sent by login screen when the username and/or the password are incorrect.
2 Access to page denied. The user has attempted to access a page they don’t have permission to access.
3 Transaction type [type] not supported. Please contact support. Is returned by /console/vterm.php when an unknown transaction type (sale,credit,etc) is attempted.
4 Processing gateway currently offline. Please try back in a few moments. Return by processing engine when the gateway cannot establish a connection with the processing backend.
5 Error in verification module [module]. Please contact support. The given fraud module was did not load correctly. An upgrade may be in progress.
6 Merchant not found. The system was not able to locate the requested merchant.
7 Merchant has been deactivated. Merchant account has been marked as deactivate. Contact Groovv customer service.
8 Unable to retrieve current batch. Failed to get the id of the current batch. Typically this indicates that the merchant account is not active or batches are out of sync. Verify all merchant account info provided to Groovv.
9 Unable To Create Transaction. Please Contact Support. Internal database error, system may be in the process of failing over to backup database server. Retry transaction.
10 Unable To Allocate Transaction Slot. Please contact support. Internal database error, system may be in the process of failing over to backup database server. Retry transaction.
11 Invalid Card Number (1) The cardnumber contains illegal characters. A card number may only include numbers.
12 Card Number was not between 13 and 16 digits Cardnumber was not between 13 and 16 digits
13 Invalid Card Number (3) Cardnumber failed Luhn Mod-10 Checkdigit Method (ISO 2894/ANSI 4.13)
14 Invalid Credit Card Number (1) Cardnumber passed length, format and checkdigit tests but didn’t match any of the cardnumber profiles enabled in the system. Contact Groovv to verify support of cardtype.
15 Invalid expiration date. Must be in MMYY format. (1) Expiration contains invalid characters (nothing but numbers allowed)
16 Invalid expiration date. Must be in MMYY format. (2) Could not guess format of date. It wasn’t MMYY or MMYYYY or MMDDYYYY or even MMDDYY format.
17 Credit card has expired. The credit card expiration date has passed.
18 Gateway temporarily offline. Please try again shortly. Unable to contact processor backend. Failed bank link maybe in the process of coming back up. Retry transaction.
19 Gateway temporarily offline for maintenance. Please try again in a few minutes. Processor backend is offline for maintenance. Retry transaction.
20 User not configured correctly, please contact support. User not configured correctly. Remove the user and readd.
21 Invalid username. The merchant didn’t type in a valid username when adding a new user.
22 You do not have access to this page. The user tried to access a page they don’t have permission to access.
23 Specified source key not found. The source key provided did not match any of the currently active keys.
24 Transaction already voided. The transaction was already marked as voided and wasn’t going to be settled anyway.

 

 

 

Error ID User Message Technical
25 Unable to find transaction in batch. The batchid on the transaction references a batch that doesn’t exist. If there isn’t a valid batch then trying to void a transaction isn’t going to do much
26 The batch has already been closed. Please apply a credit instead. The specified transaction has already been settled. Once a transaction has been sent in for settlement it can not be voided.
27 Gateway temporarily offline. Please try again shortly. (2) Error communicating with the processing backend. Retry transaction.
28 Unable to verify source VerifySource couldn’t find the source or the source was disabled
29 Unable to generate security key. VerifySource wasn’t able to create a source on the fly. Trouble finding a key.
30 Source has been blocked from processing transactions. Merchant has disabled the specified source key.
31 Duplicate transaction, wait atleast [minutes] minutes before trying again. The duplicate transaction fraud module detected a dupe.
32 The maximum order amount is

$[amount].

Fraud module response
33 The minimum order amount is

$[amount].

Fraud module response.
34 Your billing information does not match your credit card. Please check with your bank. AVS Response fraud module blocked this transaction.
35 Unable to locate transaction Was not able to find the requested transaction for voiding.
36 Gateway temporarily offline for maintenance. Please try again in a few minutes. VeriCheck link has been brought down for maintenance. Retry transaction.
37 Customer Name not submitted. Cardholder field was blank
38 Invalid Routing Number. Check Routing number did not meet requirement of 9 digits
39 Invalid Checking Account Number. Check Account number is not atleast 4 digits long
40 Merchant does not currently support check transactions. The merchant doesn’t have a valid tax id or password entered for check processing.
41 Check processing temporarily offline. Please try again shortly. Internal system error encountered while communicating with check processor. Please contact Groovv support.
42 Temporarily unable to process transaction. Please try again shortly. A corrupted response (unparsable) was received from vericheck
43 Transaction Requires Voice Authentication. Please Call-In. Processor returned a referral.
44 Merchant not configured properly (CardAuth) The merchant has payment authentication enabled but does not have a processorid/merchantid entered
45 Auth service unavailable. Internal system error was encountered while connecting to authentication platform. Contact Groovv support.
46 Auth service unavailable (6). A corrupted response was received from the authentication platform.
50 Invalid SSN. Social Security number must be 9 digits.
70 Transaction exceeds maximum amount. Transaction exceeds the maximum allowable amount of $99,999.
71 Transaction out of balance. Transaction does not add up correctly. subtotal + tip + tax + shipping

– discount must equal the amount.

80 Transaction type not allowed from this source. The requested command (sale, authonly, etc) was blocked by the merchant’s source key. The command must be checked on source key settings screen to be accepted by the gateway.

 

 

 

 

Error ID User Message Technical
81 Unable to apply changes, please retry. Failed to commit changes to transaction. Possible locking or db syncing problem. Contact support.
82 Check transactions can not be voided. Check transactions cannot be voided (canceled) due to the process flow of check transactions. Contact the check processing company or issue a reversal.
83 Transaction not approved Only approved transactions may be voided
84 Pin code required for credit/void The credit/void command requires that the source key be configured with a pin.
85 Invalid expiration date. Must be in MMYY format. (3) The month was not in the range of 1-12. This could be because the expiration was sent as YYMM. Valid expiration date must be sent as MMYY
101 The batch is in the process of closing. Changes cannot be made to batch if its in the process of closing.
102 Transaction is not currently voided. Transaction must be voided already to be unvoided.
103 Transaction has already been settled. Changes cannot be made to a batch once it has been settled.
104 Transaction not a full sale in the current batch Only full sales that are in the currently open batch can be queued.
2034 Your billing address does not match your credit card. Please check with your bank. The AVS result received from the platform was blocked by the Merchants fraud preferences. Funds were not held for this transaction.
10001 Processing Error Please Try Again Error from FDMS Nashville: Invalid Transaction Code
10003 Merchant does not accept this type of card (1) Error from FDMS Nashville: Terminal ID not setup for settlement on this Card Type.
10004 Merchant does not accept this type of card (2) Error from FDMS Nashville: Terminal ID not setup for authorization on this Card Type
10005 Invalid Card Expiration Date Error from FDMS Nashville: Terminal ID not setup for settlement on this Card Type.
10006 Merchant does not accept this type of card (3) Error from FDMS Nashville: Invalid Process Code, Authorization Type or Card Type.
10007 Invalid amount Error from FDMS Nashville: Invalid Transaction or Other Dollar Amount.
10008 Processing Error Please Try Again (08) Error from FDMS Nashville: Invalid Entry Mode.
10009 Processing Error Please Try Again (09) Error from FDMS Nashville: Invalid Card Present Flag.
10010 Processing Error Please Try Again (10) Error from FDMS Nashville: Invalid Customer Present Flag
10011 Processing Error Please Try Again (11) Error from FDMS Nashville: Invalid Transaction Count Value.
10012 Processing Error Please Try Again (12) Error from FDMS Nashville: Invalid Terminal Type.
10013 Processing Error Please Try Again (13) Error from FDMS Nashville: Invalid Terminal Capability.
10014 Processing Error Please Try Again (14) Error from FDMS Nashville: Invalid Source ID.
10015 Processing Error Please Try Again (15) Error from FDMS Nashville: Invalid Summary ID.
10016 Processing Error Please Try Again (16) Error from FDMS Nashville: Invalid Mag Strip Data.

 

 

 

Error ID User Message Technical
10017 Invalid Invoice Number (17) Error from FDMS Nashville: Invalid Invoice Number.
10018 Invalid Transaction Date or Time (18) Error from FDMS Nashville: Invalid Transaction Date or Time.
10019 Processing Error Please Try Again (19) Error from FDMS Nashville: Invalid bankcard merchant number in First Data database
10020 Processing Error Please Try Again (20) Error from FDMS Nashville: File Access Error in First Data database.
10026 Merchant has been deactivated (26) Error from FDMS Nashville: Terminal flagged as Inactive in First Data database.
10027 Invalid Merchant Account (27) Error from FDMS Nashville: Invalid Merchant/Terminal ID combination, verify numbers are accurate.
10030 Processing Error Please Try Again (30) Error from FDMS Nashville: Unrecoverable database error from an authorization process (usually means the Merchant/Terminal ID was already in use).
10031 Processing Error Please Retry Transaction (31) Error from FDMS Nashville: Database access lock encountered, retry transaction.
10033 Processing Error Please Try Again (33) Error from FDMS Nashville: Database error in summary process, retry transaction.
10043 Sequence Error, Please Contact Support (43) Error from FDMS Nashville: Transaction ID invalid, incorrect or out of sequence.
10051 Merchant has been deactivated (51) Error from FDMS Nashville: Terminal flagged as not useable (violated) in First Data database, Call Customer Support.
10054 Merchant has not been setup correctly (54) Error from FDMS Nashville: Terminal ID not set up on First Data database for leased line access.
10057 Merchant does not support this card type (57) Error from FDMS Nashville: Terminal is not programmed for this service, Call Customer Support
10059 Processing Error Please Try Again (59) Error from FDMS Nashville: Settle Trans for Summary ID where earlier Summary ID still open
10060 Invalid Account Number (60) Error from FDMS Nashville: Invalid account number found by authorization process
10061 Processing Error Please Try Again (61) Error from FDMS Nashville: Invalid settlement data found in summary process (trans level)
10062 Processing Error Please Try Again (62) Error from FDMS Nashville: Invalid settlement data (i.e., ‘future’ date found, erroneous Pserve data found) (summary level)
10080 Processing Error Please Try Again (80) Error from FDMS Nashville: Invalid Payment Service data found in summary process (trans level).
10098 Processing Error Please Try Again (98) Error from FDMS Nashville: General System Error.
10099 Session timed out. Please re-login. Session timed out, (checkout timeout setting).
10100 Your username has been locked for excessive login attempts. The user failed login too many times. Their account has been locked for 60 minutes.
10101 Your username has been de- activated due to inactivity for 90 days. Please contact support to re- activate your account. VISA Cisp requires locking of accounts that have not been accessed in the past 90 days.
10102 Unable to open certificate. Unable to load reqired certificate. Contact Support.
10103 Unable to read certificate. Unable to load reqired certificate. Contact Support.
10104 Error reading certificate. Unable to load required certificate. Contact support.
10105 Unable to find original transaciton. A capture or void operation was not able to locate the original transaction.

 

 

 

 

Error ID User Message Technical
10106 You have tried too many card numbers, please contact merchant. The transaction was blocked by the MultipleCardTries module.
10107 Invalid billing zipcode. The ZipCodeVerification module was not able to locate the billing zipcode.
10108 Invalid shipping zipcode. The ZipCodeValidation fraud module was not able to find module.
10109 Billing state does not match billing zipcode. ZipCodeVerification database came up with a conflict
10110 Billing city does not match billing zipcode. ZipCodeVerification database came up with a conflict
10111 Billing area code does not match billing zipcode. ZipCodeVerification database came up with a conflict
10112 Shipping state does not match shipping zipcode. ZipCodeVerification database came up with a conflict
10113 Shipping city does not match shipping zipcode. ZipCodeVerification database came up with a conflict
10114 Shipping area code does not match shipping zipcode. ZipCodeVerification database came up with a conflict
10115 Merchant does not accept transactions from [country]. IpCountry module blocked transaction
10116 Unable to verify card ID number. CVV2, CID, etc result was blocked by CVVresponse fraud module.
10117 Transaction authentication required. The merchant has set a pin for this transaction but the api did not receive a UMmd5hash. They need to either upgrade their software to send the hash or they need to remove the pin on the source.
10118 Transaction authentication failed The UMmd5hash did not match the hash that was calculated for the transaction.
10119 Unable to parse mag stripe data. Could not determine the mag data format that was sent in.
10120 Unable to locate valid installation. Please contact support. A wireless transaction came in with an install id that wasn’t found in the system.
10121 Wireless key disabled. Please contact support. The install id submitted has been deleted/disabled.
10122 Wireless key mismatch. The wireless key submitted does not correspond to the source id created for this installation.
10123 Success Operation was successful.
10124 Unsupported transaction type. Only authonly, sales and voids may be captured. An attempt was made to settle a transaction that can not be captured. This error will occur if you attempt to capture an echeck transaction.
10125 Original transaction not approved. You are trying to capture (settle) a transaction that was declined or resulted in an error. You can only capture approved transactions.
10126 Transactions has already been settled. You are trying to capture a transaction that has already been settled.
10127 Card Declined (F) Hard decline from First Data.
10128 Processor Error ([response]) Unknown reponse code from First Data Nashville.
10129 Invalid transaction data. PHP Library detected missing or invalid fields.
10130 Libary Error: CURL support not found PHP Library was not able to find curl support. You must compile php with curl and openssl.
10131 Libary Error: Unable to initialize CURL PHP Library was unable to initialize CURL. SSL support may be missing or incorrectly configured.
10132 Error reading from card processing gateway. PHP Library was received a bad response from the gateway.
10133 Amount exceeds original transaction amount. Credits processed by refnum can not exceed the dollar amount of the original transaction.

 

 

Error Messages

 

5 of 12

 

 

Error ID User Message Technical
10134 Original transaction not an approved sale Credits via refnum may only be applied against an approved sale. If the sale has been voided, the credit cannot be applied
10135 Unable to locate merchant Unable to map to merchant’s database. Unexpected error requiring support attention
10204 Pickup Card (F04) FDMS Hard Decline
10205 Do not Honor (F05) FDMS Hard Decline
10212 Invalid Transaction (F12) FDMS Hard Decline
10215 Invalid Issuer (F15) FDMS Hard Decline
10225 Unable to locate Record (F25) FDMS Hard Decline
10251 Insufficient funds (F51) FDMS Hard Decline
10255 Invalid Pin (F55) FDMS Hard Decline
10257 Transaction not permitted (F57) FDMS Hard Decline
10262 Restricted Card (F62) FDMS Hard Decline
10265 Excess withdrawal count (F65) FDMS Hard Decline
10275 Allowable number of pin tries exceeded (F75) FDMS Hard Decline
10277 Previous messages data inconsistent (F77) FDMS Hard Decline
10278 No checking account (F78) FDMS Hard Decline
10279 Already reversed by switch (F79) FDMS Hard Decline
10280 Invalid date (F80) FDMS Hard Decline
10282 Incorrect CVV (F82) FDMS Hard Decline
10284 Invalid Authorization life cycle (F84) FDMS Hard Decline
10293 Transaction can not be completed, violation of law (F93) FDMS Hard Decline
10297 Declined for CVV failure (F97) FDMS Hard Decline
19000 Unable to save application. Database fault saving application, try again or contact support.
19001 The field ‘[field]’ is required. A required field was left blank.
19002 Requested application not found. The requested application ID could not be found. (Or the application ID does not match the reseller specified by the key)
19003 Requested merchant not found. The requested Merchant ID could not be found. (Or the Merchant is not assigned with the reseller specified by the key)
19004 Unable to save merchant. Contact support. A database fault occured. Try again or contact support.
19005 Requested merchant was deleted and is no longer active. Requested merchant has already been deleted.
19006 Invalid search criteria. Improperly constructed search criteria. Either a field was not allowed or the type was not valid.
19010 Invalid [date] date. Date should be in YYYY-MM-DD format
19011 Start date not before end date Invalid start and end dates. The start date must occur before the end date.
19012 Unable to perform currency conversion: [reason] Contact customer service for more information on error.
19013 Currency is not supported by merchant Currency is not supported by merchant
20001 Specified transactions was not found. RefNum didn’t match any of the merchants transactions.
20002 Invalid Security Token. Unable to parse the security token. Check the documentation for correct formating
20003 SSL Certificate Does Not Match Source The client SSL certificate must be a valid Groovv Online Payment signed certificate and it must match the source key for which it was originally generated. Merchant should download the certificate again.

 

 

Error ID User Message Technical
20004 Invalid search parameter. Message requires a properly formatted search parameter. See documentation.
20005 Host does not have authorization to use this Source. The sourcekey has ip restrictions turned on. The host connecting to system is not on the list of allowed ips.
20006 Specified Hash type not supported. An unknown hashing algorithm was specified in the PinHash portion of the security token. Currently only “md5” and “sha1” are supported.
20007 A pin is required to use this source key. The source key specified requires a pin for use. You must submit the PinHash component of the security token.
20008 Unable to validate request. Check pin and try again. The HashValue does not match check against the pin on file. Make sure the user entered the correct pin. If the correct pin is being used, double check that you are concatinating the source key, the seed and the pin without any spaces or other characters inbetween.
20009 Unable to perform requested action An internal database error occured. Contact support for more information.
20010 Requested functionality requires the use of PIN for security purposes. Functions dealing with sensitive information must be validated using a pin. The source key used does not have a pin set. The merchant must update the source key to include a pin before accessing this function.
20011 Invalid search field ‘[field]’ The specified field is not in the list of fields that can be searched on.
20012 Batch Upload not found The referenced batch upload was not found. Double check the value submitted for BatchNum.
20013 Batch Upload already completed The batch has already completed. You can’t change the status of a batch that has complete
20014 Unsupported file format. Supported file formats are csv,tab and xml.
20015 Unsupported encoding method. Supported file encodin gs are 7bit, base64, uuencode.
20016 File data missing. No data was found in the data variable.
20017 Unable to decode data Unable to decode upload data using the specified encoding method.
20018 Missing field list No fields were listed.
20019 Unknown command Requested command was not a valid command
20020 Unknown field ‘[field]’ Listed field was not found a valid transaction field
20021 Line [linenum] incorrecty formatted. Every row in the upload field must contain every field listed in the fields argument. The field may be left blank if its not used.
20022 Duplicate batch detected. Over 25% of the transactions are duplicates. The batch has been blocked as a duplicate batch. This can be overriden using the Override Duplicates option.
20023 Another batch is already running. To prevent a batch from being double submitted, the system only allows one batch to be queued up at a time. Please resubmit the batch after the currently running batch has been completed.
20024 Invalid command ‘[command]’ on line ‘[linenum]’ Invalid transaction command was specified in the upload file. Valid commands are sale, authonly, credit and check.
20025 Unabled to save batch upload Unable to save batch upload. Try again shortly.
20026 Positive dollar amount required A positive dollar amount required.
20027 Unknown comparison type [type] The supported comparison types are eq, dneq, gt,lt, gte,lte, contains and dncontain. Make sure you are using one of these
30001 Merchant does not accept card type CardType Fraud Module: The credit card number submitted was not on the list of accepted types.
40002 Account configuration error Request for non existant platform id.
40003 Error communicating with processor Request for non existant command.
40004 Error communicating with processor Backend was unable to load the requested command.
40006 Processor temporarily unavailable Connection called before it was initialized

 

 

 

Error ID User Message Technical
40007 Processor temporarily unavailable Connection to processor failed.
40008 Processor temporarily unavailable All connections to processor are flagged as down.
40009 Unable to load transaction The backend was unable to pull transaction data. Its possible a database failover is occuring. Please retry transaction.
40010 Transaction has already been processed. The transaction has a status indicating that it has already been processed.
40011 Transaction exceeds maximum amount
40012 Failed to validate merchant id.
40013 Unable to load merchant.
40014 Merchant not configured correctly.
40015 Unable to load batch.
40016 Unable to load transaction data.
40017 Invalid transaction amount.
40018 Error communicating with processor. Blank response from processor link subsystem
40020 Unable to pull transactions
40021 Batch is empty
40022 Error sending transaction detail record
40023 Batch has already been closed
40024 Transaction has already been settled
40025 Transaction has not been previously authorized
40026 Batch is already in the process of closing Batch is already locked for closing. Usually this means that the batch is in the process of closing. If the batch stays locked for more than a few minutes, there may have been a problem closing the batch.

Please check the batch status for more details or contact support.

40027 Unable to find requested batch. No batches matched the requested batch number
40028 Error closing batch Backend returned error
40029 Invalid field name. An invalid field was passed in the search array. Check documentation for list of valid field names
40030 Customer Not Found Requested customer number not found.
40031 Error saving customer A database fault was encountered while saving customer record. Try operation again or contact support.
40032 Unable to parse date Improperly formatted date. Date must be formatted YYYY-MM-DD HH:MM:SS.
40033 Username and/or Password Incorrect
40034 Invalid merchant
40035 Only a master account can lookup card numbers
40036 Merchant Industry not supported. The merchant is configured for an industry that is not supported on the processing platform they are using. Contact customer service for assistance
40400 Invalid Billing Amount A recurring charge must be at least 0.01 and no larger than 99,999.99
40401 Unable to parse customer update data. The customer object was not able to parse the update data. Make sure you are passing an array where the array keys are the name of a field and values are the new value being set.

 

 

Error ID User Message Technical
40402 Unknown field [field] The specified field was not a valid customer field. Check the documentation for a list of valid customer fields.
40403 Next billing date [date] is in the past The next billing date must not be in the past
40404 Unable to parse custom data Custom data must be sent as anarray, even if saving a single value.
40405 Invalid schedule Invalid schedule specified. Check documentation for a list of valid schedule designations.
40406 Invalid customer data object Check the soap documentation for the fields required to make a valid customer object
40407 Invalid payment method object Check the soap documentation for the fields required to make a valid payment method object.
40451 Unable to load customer payment method There was a problem parsing the credentials require to load a customer payment method object. Contact customer service.
40452 Invalid expiration date Credit Card expiration date was not valid. Error occurs when saving a customer payment method.
40453 Unable to locate requested payment method. The system was unable to load the requested payment method. Most likely the method was deleted by another processes.
40454 Unable to load payment method. The system was unable to load the requested payment method. Possible corruption issue. If possible, delete the method and resave. Otherwise, contact customer service.
40455 Error storing payment method record. The system was unable to store the payment method. Could be a temporary system issue. Try resaving payment method.
40456 Error storing payment method record. The system was unable to store the payment method. Most likely cause is that the payment method no longer exists. Check that the payment method has not been deleted by another process.
48000 VPAS auth failed
65000 Unable to process transaction Paymentech returned an unmapped error.
65165 Cardholder Authentication Missing UCAF Data was indicated but not supplied
65200 Card Declined (P) Hard decline from Paymentech
65201 Transaction Requires Voice Authentication. Please Call-In. (P) Authorizer needs more information for approval.
65202 Card Declined – Hold Card, Call Hold Card from Paymentech
65203 Transaction Requires Voice Authentication. Please Call-In. (P2) Authorizer didn’t respond within allotted time.
65204 Invalid Account/Card Number. (P204) Paymentech Error: Account #/mag stripe is invalid.
65205 Invalid Expiration Date. (P205) Expiration date is either incorrect format or prior to today.
65206 Invalid International Control Account number. (P206) Paymentech Error: Invalid International Control Account number.
65207 Invalid American Banking Association number. (P207) Paymentech Error: Invalid American Banking Association number.
65208 Invalid Personal ID Number [PIN] Entered. (P208) Paymentech Error: The Personal ID Number for a debit transaction is incorrect.
65209 Invalid Bank MID (P209) Paymentech Error: The Bank Merchant ID is incorrect.
65210 Invalid Term No. / merchant ID not valid. (P210) Paymentech Error: The merchant ID is not valid or active.
65211 Invalid Dollar Amount (P211) Paymentech Error: Amount is either: equal to 0, has no decimal, has decimal in wrong place, or has multiple decimals.
65213 Invalid Transaction Format. (P213) Paymentech Error: The transaction format isn’t valid, typically invalid SIC code.
65214 Please Re-Try or Call In. Unable to Reach Auth. Center. (P214) Paymentech Error: Authorization center cannot be reached.

 

 

Error ID User Message Technical
65215 Hold Card – Lost/Stolen Card. (P215) Paymentech Error: Card has been reported lost or stolen.
65216 Invalid Personal ID (P214) Paymentech Error: Personal ID code is incorrect.
65217 Amount Exceeds Card Limit (P217) Paymentech Error: Amount requested exceeds credit limit.
65218 Authorizer Denies Transaction. (P218) Paymentech Error: Transaction is not valid for this authorizer.
65220 Call Support. Fatal communications error. (P220) Paymentech Error: Fatal communications error.
65240 Do Not Honor. Card Not on File. (P240) Paymentech Error: Retail Issued account number does not exist.
65248 CVC2/CID Rejected by Issuer. (P248) Paymentech Error: CVC2 or CID data entered is not correct for the card.
65308 Invalid Card. MOD 10 Failed. (P308) Paymentech Error: Account #/mag stripe does not pass MOD 10 check.
65309 Invalid Terminal ID. (P309) Paymentech Error: Terminal ID not found in terminal file.
65310 Invalid Card Number Length. (P310) Paymentech Error: Account #/mag stripe is incorrect length.
65311 Invalid Terminal File. (P311) Paymentech Error: Host couldn’t read terminal file within specified time.
65312 Invalid Card Number BIN. (P312) Paymentech Error: Account # can’t be found in BIN table.
65313 Merchant/Store # Not On File. (P313) Paymentech Error: 12 digit merchant/store # not found in file.
65314 Processor Couldn’t Read Store File (P314) Paymentech Error: Host couldn’t read store file within specified time.
65315 Invalid Trans Code for Card Type. (P315) Paymentech Error: Tran Code not supported for that card type.
65317 Invalid Card. Discover Not Setup. (P317) Paymentech Error: Discover not set up for draft capture or no subscriber #.
65318 Invalid Card Length. (P318) Paymentech Error: Length does not match routing table specification.
65319 Invalid Amount. (P319) Paymentech Error: Transaction amount all zeroes.
65320 Invalid Format. Missing Field Separator for ETX. (P320) Paymentech Error: Missing field separator or ETX.
65321 Invalid/Missing Auth. Code. (P321) Paymentech Error: Authorization code is missing or incorrect on a prior sale.
65322 Invalid Industry Date. (P322) Paymentech Error: Industry specific data is incorrect.
65323 Invalid Transaction Class. Not F. (P323) Paymentech Error: Transaction class is not “F” financial.
65324 Invalid Market Specific Data Indicator. (P324) Paymentech Error: Market specific data indicator is not H, A, F or P.
65325 Invalid Duration. (P325) Paymentech Error: Duration is not 01-99
65326 Invalid Preferred Customer Indicator. (P326) Paymentech Error: Preferred customer indicator is not Y or N.
65327 Invalid Card Type Reversal. (P327) Paymentech Error: A Partial Reversal was attempted for a non-Visa card.
65328 Invalid Industry Incremental (P328) Paymentech Error: An incremental authorization was attempted for an industry other than Lodging or Auto Rental.
65329 Invalid Industry Incremental. (P329) Paymentech Error: An reversal authorization was attempted for an industry other than Lodging, Auto Rental or MO/PO.
65330 Invalid Incremental Reversal. (P330) Paymentech Error: An Incremental or Reversal authorization was attempted against a transaction that did not qualify for PSIRF.

 

 

 

Error ID User Message Technical
65331 Invalid Folio Number. (P331) Paymentech Error: Folio number is not a 6 digit numeric field.
65332 Invalid Charge Descriptor. (P332) Paymentech Error: Charge descriptor field is not 2 digit numeric.
65333 Invalid Industry/No Show. (P333) Paymentech Error: A No Show transaction was attempted for an industry other than lodging or auto rental
65334 Invalid Card Type / Market. (P334) Paymentech Error: Market specific data is present for other than Visa card.
65335 Invalid Vehicle Number. (P335) Paymentech Error: Vehicle number is not 5 digit numeric field.
65336 Invalid Odometer Number. (P336) Paymentech Error: Odometer field is not 6 digit numeric
65337 Invalid Drivers Number. (P337) Paymentech Error: Driver number is not 6 digit numeric or 4 digit with 2 leading spaces.
65338 Invalid or Missing Order Number (P338) Paymentech Error: Order number is missing or contains invalid data.
65339 Invalid Combination of SIC/MO/TO. (P339) Paymentech Error: Invalid iTransaction Typei indicator for a mail order only SIC code under industry specific data.
65340 Reversal Already Exists. (P340) Paymentech Error: A second reversal authorization was attempted, only one is permitted.
65341 Invalid Reversal Amount. (P341) Paymentech Error: Reversal amount is invalid or greater than original authorization amount.
65342 Invalid PIN Cabability. (P342) Paymentech Error: PIN capability field contains invalid data.
65343 Invalid Authorization Characters. (P343) Paymentech Error: Auth Characteristics Indicator field contains invalid data.
65344 Invalid Transaction ID. Non-digits. (P344) Paymentech Error: Transaction ID field contains non-numeric data.
65345 Transaction ID Doesn’t Match Original Auth. (P345) Paymentech Error: Transaction ID does not match original authorization.
65346 Invalid BankNet Ref. Number. (P346) Paymentech Error: BankNet reference number contains invalid data or does not match original authorization.
65347 Invalid Duration Value (P347) Paymentech Error: Duration field greater than 99.
65348 Market Specifier Doesn’t Match CPS Type. (P348) Paymentech Error: Market specific data indicator does not match CPS type.
65349 Industry Code Doesn’t Match CPS Type. (P349) Paymentech Error: Industry code does not match custom payment service type.
65350 Invalid Reversal Method (Manual) (P350) Paymentech Error: Incremental or reversal auths are not permitted for manual entry.
65353 Invalid SIC for Premier MasterCard. (P343) Paymentech Error: Must use a special SIC code to accept Premier MC cards.
65357 Retail Issued Account Not Valid. (P357) Paymentech Error: Retail Issued account number not valid for that Store number.
65358 American Express Not Supported by Merchant. (P358) Paymentech Error: Amex capture not equal to C, A or P or SE# missing.
65359 Diners Capture Not Allowed by Merchant. (P359) Paymentech Error: Diners capture not equal to C or D.
65360 Carte Blanche Not Allowed by Merchant (P360) Paymentech Error: Carte Blanche capture is not equal to C or D.
65361 JCB Not Allowed by Merchant. (P361) Paymentech Error: JCB capture is not equal to C or D.
65362 Invalid Electronic Commerce Data (P362) Paymentech Error: Invalid Electronic Commerce Data.
65376 Card Code Data Error (P376) Paymentech Error: CVD Data Error
65602 Please Re-try or Call In. Auth Center Not Reached. (P602) Paymentech Error: Authorization center cannot be reached.

 

 

Error ID User Message Technical
65907 Batch not in balance
65999 Client Not Setup Properly (P999) Paymentech Error: Client identifier field is not on system.
70001 Currency is required. Currency is required to processing on the Planet Payment platyform
70002 Error communicating with processor. Error communicating with planet payment. Have support check event log.
70003 Invalid currency code Verify that you are send a numeric currency code
70004 Invalid source currency selected The source currency specified was not valid. A 3 digit currency code must be entered.
70005 Invalid destination currency selected The destination currency specified was not valid. A 3 digit currency code must be entered.
70006 Unable to pull rate list: [reason] Error pulling rate from Planet Payment
70007 Merchant account does not have multi-currency support enabled. Merchant account does not have multi-currency support enabled. Contact customer service for details.
70008 Postal Code is required A postal code is required to process on Planet Payment
70009 Postal Code may not exceed 9 characters The maximum length of a postal code is 9 characters on Planet Payment
70010 Merchant not configured Merchant account is not configured correctly. Contact customer service. (Username missing)
70011 Merchant not configured Merchant account is not configured correctly. Contact customer service. (Password missing)
70012 Merchant not configured Merchant account is not configured correctly. Contact customer service. (Terminal ID missing)
70013 Unsupported Card Type Only Visa and Mastercard are supported by Planet Payment. Transaction must be processed domestically.
89000 Batch Rejected by Global (Unmapped Response) Global reject batch with an unmapped response code/action code.
89001 Batch not in balance (G0NB) Global reject batch with INV BAL/SETL action code. Check transaction amounts.
900001 Internal Server Error Unable to load an internal server component. This error is non- recoverable and requires immediate support attention.

 

 

1,380 total views, 4 views today

0 0